One of the biggest concerns we hear from customers is: “Will I be left without a car if I don’t use my insurer’s approved repairer?”

Let’s clear up a very common myth – that you won’t get a courtesy car if you choose an independent repairer. 

This simply isn’t true.

At CARS of Grimsby, we understand how important your vehicle is to your daily routine… getting to work, doing the school run, or just staying independent. That’s why we make courtesy cars a priority for our customers, not an optional extra buried in insurance small print. In contrast, when your insurer insists on using a ‘preferred’ or ‘approved’ repairer, a courtesy car is only provided if your policy specifically includes courtesy car cover. If it doesn’t, you may find yourself without transport for days or even weeks while repairs are completed. This can come as an unpleasant surprise at an already stressful time.

Independent accident repair centres like CARS of Grimsby take a more customer-focused approach. In most cases, we provide a courtesy car regardless of your insurance policy wording. We believe staying mobile shouldn’t depend on technicalities or policy add-ons.

Our aim is simple:

• Reduce disruption to your daily life
• Take pressure off you after an accident
• Make the repair process as smooth and straightforward as possible
• Put the customer needs first

Choosing an independent repairer often means:

• More personal, friendly service
• Greater flexibility around repairs and timelines
• A courtesy car when you need it most
• Fewer restrictions driven by insurance contracts

You have the right to choose where your vehicle is repaired. At CARS of Grimsby, we’re here to support you through the entire repair journey, keep you moving with a courtesy car, and take the stress out of an already difficult situation. If you ever need advice after an accident, we’re always happy to help. No pressure, just honest guidance and dependable service.