What Is An Insurance-Preferred Repairer?
An insurance-preferred repairer, otherwise known as an approved repairer, is one which is authorised by your insurance provider to repair your car in the event of a claim. This could be because the insurance provider has beneficial pricing rates with the repairer, enabling them to carry out the work for a reduced cost.
There is an assumption that a preferred or approved repairer offers better quality repairs and customer service, simply because they are recommended by or associated with an insurance company. However, in some instances, this isn’t the case. For example, CARS of Grimsby is an independent repair centre, not affiliated with any insurance companies. However, we have committed to offering the best service to customers across all aspects. This includes offering faultless service to customers, only using new and genuine parts, and working in accordance with manufacturer repair methods.
An independent repairer relies on reviews and referrals to generate new business, so the service received is likely to be better than that offered by a preferred repairer which already has a guaranteed workflow. As a result, it is clear that high-quality repairs can be found outside of the approved repairer network.
Many insurance companies specify to individuals that they have to use one of their preferred repairers. However – this is not true! It is your right to take your vehicle to any repairer of your choice. Your insurer may state that they apply an additional excess for taking your vehicle to an alternative repairer. However, here at CARS, we have various excess support options available to our customers, so this fee may not be payable. We also take over all communication with our customers’ insurance companies, making the claim process as stress-free as possible!
The most important point to remember is that in the event of an accident, you should always contact CARS before contacting your insurance company. This will ensure that you receive trustworthy and non-biased advice, tailored to your circumstances.
The following blogs will provide more information around insurance-preferred repairers, and how to ensure you are selecting a repairer that will return your car to a safe, roadworthy state:
