When am I entitled to a courtesy car?
When deciding where to take your car for repair, a huge deciding factor is usually whether the repairer offers a courtesy vehicle as part of their service.
If you’re making an insurance claim, the situation gets a little more complicated. As a brief overview:
- AT FAULT - If you’ve had an accident that was your fault and you’re making a claim on your own insurance policy, you might not be entitled to a courtesy vehicle, unless otherwise specified in your policy terms.
- NON-FAULT – If you’ve been involved in an accident that wasn’t your fault and you’re making a claim on a third-party’s insurance policy, you are entitled to a courtesy vehicle whilst your vehicle is out of use. However, some insurance providers might tell you that you have to take your vehicle to one of their approved repairers in order to have access to a courtesy vehicle. Read our blog ‘Do I have to take my vehicle to one of my insurer’s approved repairers?’ to find out more.
To avoid any confusion… here at CARS, we offer our customers courtesy vehicles when required, regardless of the fault of the claim.*
We have several options available, from manual to automatic vehicles, and 3-door vehicles to 5-door vehicles. Furthermore, the majority of our vehicles are hybrid, which means we can reduce our environmental impact, whilst still helping our customers.
Ultimately, you can take your vehicle to a local, independent repair centre without worrying about how to get around in the meantime. Read our blog ‘What are the benefits of using a local repair centre?’ to find out more.
*Subject to availability.
