When am I entitled to a courtesy car?
Jason Barker • March 1, 2024
When deciding where to take your car for repair, a huge deciding factor is usually whether the repairer offers a courtesy vehicle as part of their service.
If you’re making an insurance claim, the situation gets a little more complicated. As a brief overview:
- AT FAULT - If you’ve had an accident that was your fault and you’re making a claim on your own insurance policy, you might not be entitled to a courtesy vehicle, unless otherwise specified in your policy terms.
- NON-FAULT – If you’ve been involved in an accident that wasn’t your fault and you’re making a claim on a third-party’s insurance policy, you are entitled to a courtesy vehicle whilst your vehicle is out of use. However, some insurance providers might tell you that you have to take your vehicle to one of their approved repairers in order to have access to a courtesy vehicle. Read our blog ‘Do I have to take my vehicle to one of my insurer’s approved repairers?’ to find out more.
To avoid any confusion… here at CARS, we offer our customers courtesy vehicles when required, regardless of the fault of the claim.*
We have several options available, from manual to automatic vehicles, and 3-door vehicles to 5-door vehicles. Furthermore, the majority of our vehicles are hybrid, which means we can reduce our environmental impact, whilst still helping our customers.
Ultimately, you can take your vehicle to a local, independent repair centre without worrying about how to get around in the meantime. Read our blog ‘What are the benefits of using a local repair centre?’ to find out more.
*Subject to availability.
For many years, CARS of Grimsby has supported motorists with trusted accident repair and vehicle care services. As a family owned and run business, we have always believed that great service comes down to doing the job to the best of our ability, communicating honestly and treating every customer as an individual. Those values have helped us build strong relationships with motorists, insurers and businesses, and they remain just as important to us today. Now, we are preparing to begin an exciting new chapter. Decades of Accident Repair Experience in Grimsby CARS of Grimsby is best known as an established and multi-award-winning accident repair centre, helping customers get back on the road following everything from minor bumps to more significant damage. That work has given our team a detailed and thorough understanding of vehicles and their condition. When you spend years repairing bodywork, checking panel alignment and assessing previous damage, you learn to notice the details that may not always be obvious at first glance. You also learn how important quality, safety and honesty are to motorists. Our team has developed this knowledge through experience, ongoing training and working with a wide range of vehicles over many years. It is experience we are proud of, and it will remain at the heart of the next chapter of CARS of Grimsby.
Had an accident and not sure what happens next? You’re not alone.
At CARS of Grimsby, our friendly team are on hand to offer honest advice and guidance throughout the insurance claims process. We’ll help you understand your options, and explain what you do (and don’t) have to do after an accident.
In May, the team attended the Northern Lincolnshire Business Awards, organised by the Hull & Humber Chamber of Commerce. The CARS team was awarded the Forrester Boyd Business Excellence Award.
CARS of Grimsby celebrates three Northern Lincolnshire Business Awards nominations, recognising leadership, business growth and employee success in 2025.
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