Unfortunately, being involved in an accident is an unsettling and stress-provoking event. Whilst you can predict how you’ll react; you won’t really know for sure until it happens.

Whilst most insurance companies advise that they must be informed of any incidents immediately, we recommend that you call CARS before phoning your insurance company. Dealing with insurance claims and insurance companies can be extremely difficult, as there are many myths around your legal entitlement.

Call CARS first for the following reasons:

• We offer credible and non-biased advice, tailored to your circumstances. As we are not affiliated with any insurance companies, we will have your best interests at heart and make sure your needs are met.
  
  
• We have a fleet of courtesy vehicles, available to our customers if required.* If you go to your insurance company direct and end up making a claim, they might tell you that you’re not entitled to a courtesy vehicle.
  
  
• The customer service you receive will probably be better. An independent repair centre like CARS usually attracts customers based on referrals, recommendations and other reviews. Conversely, insurance approved repairers have an endless stream of vehicles to repair, automatically passed to them via insurers and other work providers. Therefore, they do not have to worry so much about reviews based on quality, which may impact the service you receive. We guarantee impeccable service every time.
  
  
• You might not have to pay your excess. Yes, you read that right! Here at CARS, we have various excess support options available to our customers.

Remember that you don’t have to rush to contact your insurance company… you have time to think through your options and make the best decision for you. Call CARS on 01472 453622, email enquiries@cars-grimsby.co.uk or read our blog ‘Do I have to take my vehicle to one of my insurer’s approved repairers?’ to find out more.

* Subject to availability.